EXCLUSION ORDER PROCESS

ABOUT EXCLUSION ORDERS

A Self Exclusion Order voluntarily removes the temptation to continue gambling by breaking the gambling cycle. It can also assist the rehabilitation process for problem gamblers undergoing treatment. The Gambling Helpline (freephone 0800 654 655) can also help with the process of self exclusion and provide ongoing support.

If you believe you might have a gambling problem, you can talk directly to our trained venue staff about excluding yourself from that venue. The venue can then issue you with a Self-Exclusion Order as they are required to by law. The orders are venue specific, so if you want to ban yourself from more than one venue, you need to complete one at each venue you want help to be excluded from.

THE PROCESS

Venue staff might also suggest a Self-Exclusion Order if they believe you are at risk of developing a gambling problem. When this occurs, a gambler will, where possible, have the chance to talk to the venue manager in private. They will be advised that they will be legally excluded from the whole venue ' not just the gaming rooms ' for any time up to two years. Once the exclusion order is complete, this time can not be shortened.

You will be requested to supply a photograph of yourself and this will be attached to the exclusion order to help venue staff identify you if you attempt to re-enter the premises. On completion, a copy of the order and an explanation of the terms, is given to the excluded person. A copy is also kept at the venue, and another copy is retained by NZCT's Compliance Manager.

THE LEGAL RAMIFICATIONS

If an excluded person breaches the order, they are liable for a $500 fine.

If the gambler refuses to accept a Self Exclusion Order, the venue operator may impose a compulsory Exclusion Order. If possible, the gambler will be provided with a copy, and the same conditions and penalties apply as for a Self Exclusion Order.

Our venues are private property and at any time, venue staff have the ability to ask any patron to leave the premises, or deny them access and no reason is required to be given for this.