Every NZCT venue must have a 'venue nominee' on duty whenever gaming machines are operating. This person is responsible for ensuring the venue maintains responsible gambling standards. They have been trained in procedures for implementing responsible gambling. They are able to identify potential and actual problem gamblers, and will advise on exclusion orders and provide information to help anyone with a gambling problem.
A self-excluding process is available with which a person can voluntarily remove the temptation to continue gambling by breaking the gambling cycle. It can also help the rehabilitation process for problem gamblers undergoing treatment.
If you believe you might have a gambling problem, you can talk directly to our trained venue staff about being excluded from that venue. The venue will then issue an exclusion order as they are required to by law. The orders are venue-specific, so if you want to ban yourself from more than one venue, you need to request this from each venue you want to be excluded from. In some areas, problem gambling service providers will organise multi-venue exclusions for their clients.
Venue staff might also suggest you self-exclude if they believe you are at risk of developing a gambling problem. When this occurs, you will, where possible, have the chance to talk to the venue manager in private. You will be advised that once an exclusion order is issued you will be legally excluded from the gaming area for the term of the order, which is up to two years. Once the exclusion order has been issued, this time cannot be shortened.
You need to supply a clear photograph of yourself or consent to having one taken to help venue staff identify you if you attempt to re-enter the premises in breach of the exclusion order. On completion, a copy of the order and an explanation of the terms will be given to you. A copy is also kept at the venue, and another copy is retained by NZCT's compliance and regulatory manager.
If you breach the order, you are liable for a $500 fine.
If you don't want to self-exclude, the venue operator may initiate an exclusion order. If possible, you will be provided with a copy, and the same conditions and penalties apply as if you had requested the exclusion yourself.
Our venues are private property and, at any time, venue staff may ask any patron to leave the premises, or deny them access, and no reason needs to be given for this.