Ann Wilson has been behind the bar at the Salty Dog in New Plymouth since 1997 when pubs were almost exclusively owned by men. “I’m probably one of a very few women venue operators who’s had a pub with pokies for that long,” she said.
She has increased her number of gaming machines from three to 18 over the years and has stayed with NZCT the whole time. “I’ve enjoyed the support and trust with NZCT. There have been huge developments and changes in the gaming machine industry, but NZCT has always had my back. I also appreciate the ongoing training and it’s a shame the annual social events had to stop because they were a great opportunity to exchange ideas and problem-solve with other venue operators.”
When asked what her 20 years as a publican has taught her, Ann said, “It’s all about providing great customer service and the set-up in the morning. Be prepared, so you’re not always running around at the last minute.”