For pub and venue operators

We work hard to ensure our gaming venue operators get the best possible products and service.

Join NZCT
In-house call centre

We have NZ's only in-house gaming service helpdesk for the fastest machine service and fixes

Expertise and experience

We have operations staff with more than 25 years’ experience in all aspects of gaming

100% of profits distributed

We return around $45 million to Kiwi communities in a typical year, more than any other gaming trust

The NZCT difference

We're here to help you maximise your gaming room business with the widest machine choice available and all the latest technology.

Learn more
Excellent support

I have been the owner of The Right Track Sports Café for 21 years during this time our Gaming Trust has always been NZCT. We have had constant excellent support from everyone in the Trust with regular visits to our site, taking interest in our business and its successful operation. NZCT have provided the most up-to-date Gaming Machines along with the most advanced technology, e.g. facial recognition. Our staff have been supported when dealing with Harm Minimisation and machines issues. They are always a phone call away and nothing is too much trouble. I would recommend NZCT to anyone who is looking for a Trust to be part of their business to grow their success.

Top-quality machines

I have worked with NZCT over the last 5 years with The Residence bar on Courtenay Place. We have been very fortunate to have top-quality machines that are well serviced and maintained and any issues that arise are always quickly resolved. I have worked with a few other charities over the years but feel that NZCT have provided the best service and care and would be more than happy to recommend them to any other site.

Investment for performance

As a Venue Owner, I have been extremely happy with my relationship with New Zealand Community Trust. NZCT has invested heavily in the site and this has been confirmed by the site's performance improvement. Any issues at the site are dealt with immediately and I take comfort in the fact that the gaming proceeds are distributed back to our local community. Finally, the staff at NZCT are very personable and it is a pleasure dealing with them. I would highly recommend that you choose New Zealand Community Trust as the Gaming Machine Society that you partner with at your venue. I am sure that, like me, you will not be disappointed.

The perfect business relationship

I would recommend NZCT. They have the perfect business relationship as they invest heavily with new equipment, great service and after-hours service.

Approachable, friendly and forward thinking

NZCT have been my provider for gaming since 2015. During this time, they have diligently worked with me to ensure continued and numerous improvements in the gaming area. These improvements have facilitated a quantum shift in profitability and allowed us to further enhance other aspects of our business. As a company, I’ve always found NZCT to be approachable, friendly and, most importantly, forward thinking. I genuinely believe that my business partnership with NZCT has yielded results that I wouldn’t have achieved had I used a different gaming providers.

Extremely professional

I have had the pleasure of being associated with NZCT as a reliable and supportive gaming partner to work with for my businesses. From the time they took me under their wings in September 2019 till now, they have nurtured, supported, developed and assisted me and my business. I feel NZCT as a gaming partner has an integral role to play with businesses of our nature and I couldn’t comment highly enough for the ongoing support we have received from Michelle of NZCT. They have been extremely professional in all their dealings with me for which I’m very grateful. As a business owner of various bars, restaurant, motel and gaming lounge, I came into the gaming industry as a beginner in 2019 and today, with the support from NZCT, I proudly own multiple venues.

FAQ

What is special about NZCT's helpdesk and service centre?

NZCT is the only trust in the country with a national, in-house machine servicing model. We have 95% of all service calls logged at our head office in Wellington.

As our computer-based service system can detect faults remotely, we are often alerted to a fault, and have arranged a fix, before you’re aware there is a problem. Our nationwide service system allows us to identify manufacturing faults faster than any other trust, and to deal directly with the manufacturer to get the fault fixed.

We can offer your choice of service provider, as we deal with most providers throughout the country.

What's your choice of gaming machines like?

We have a policy of sourcing our gaming machines from a range of suppliers, so we have the widest choice available to venues and players, and can adopt the latest technology whenever it becomes available.

Our venues enjoy more consistent investment than our competitors as we continually upgrade our machine fleet.

What experience do your staff have?

NZCT has highly qualified staff dedicated to maximising your venue performance while ensuring your staff are fully trained in harm minimisation, daily and weekly gaming operations, and how to handle armed hold-up situations.

Several of our staff have more than 25 years’ experience in all aspects of gaming.

What about legal compliance?

NZCT is proud to lead the industry in compliance and best practice. We provide assurance through external audits, internal audits and management reporting. We are also the only gaming trust accredited to ISO 9001.

Our compliance team is led by a qualified lawyer, with robust systems and procedures in place to ensure you and your staff are guided through the class 4 gaming sector’s minefield of regulatory and statutory requirements.

Our staff will proactively complete compliance checks with you at least every two months.

What about gambling harm prevention and minimisation?

We provide comprehensive problem gambling training to you and your staff. You will be reminded of your obligation to ensure a person trained in harm minimisation is always on duty. To help achieve this, we have created an online harm minimisation training programme; we're the only gaming trust to have one.

Our regional and area managers are available to train venue personnel one-on-one. We know how important it is to minimise your risk of incurring fines, loss of licence or prosecution.

What do you do to advocate for business owners?

NZCT makes submissions to every territorial authority on their gambling policy reviews. Along with other gaming trusts, we have successfully lobbied to change the gambling policies of several councils who had or were considering sinking lid policies, and to include venue relocation clauses.

How will you communicate with me?

You will have a dedicated NZCT liaison person who will be your first port of call for any issues and questions. They will visit your regularly to see how things are going and to conduct compliance checks.

We also provide bi-monthly newsletters, emails about important issues, a professional website, and daily posts on Facebook, Twitter and LinkedIn pages. These multiple communication channels enable us to have timely, efficient communication, ensuring you are kept up to date with industry news, regulatory changes, grant awards and legal requirements.

Can I talk to a venue operator who is already with NZCT?

Absolutely! We think the best advice comes from our existing operators, so we would recommend you visit an NZCT venue and talk with the venue operator there about the NZCT difference.

How do I get in touch with you to talk about joining NZCT?

If you like what we have to offer, feel free to call us on 0800 44 69 28 or call our regional manager for your area directly (see below) to arrange an obligation-free appraisal.

 

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Let’s explore your gaming room’s potential

Our regional staff will give you an obligation-free assessment of how we can take your gaming business to the next level.